Optimising the patient experience
Helping you to make your patient pathways smoother, clearer and better adapted to digital uses.
- Design and management of digital content
How can we improve the patient experience?
As the healthcare sector undergoes a digital transformation, Pépinia can help you make your patient pathways smoother, clearer and better adapted to digital uses. We can help you design or improve your online services - booking appointments, teleconsultations, patient portals, information platforms - to remove obstacles, simplify procedures and build trust.
The aim: e-health that is more human, more accessible, and genuinely focused on patients' needs.
Improving the accessibility of digital health interfaces (RGAA)
We audit your patient portals and professional areas to find out what's really holding them back. Navigation errors, lack of clarity, RGAA non-compliance: we put your interfaces under the microscope in terms of experience and accessibility.
Optimising digital healthcare pathways
We help you to identify friction points in your online services: unnecessary pages, unclear procedures, overly complex interfaces. Working alongside your teams, we simplify the process so that every digital tool is easier for patients to understand and easier for professionals to use.
Digital content design
We rework or design your information materials - guides, tutorials, FAQs, online content - so that they are clear, accessible and suitable for all audiences. The aim: to help users understand the procedures involved and to relieve your teams by reducing repetitive requests.
