Improving the digital user experience
Use digital technology as a lever to simplify, streamline and modernise the services provided to users.
- Overhaul of communication interfaces
- RGAA accessibility support
- Writing content
- Digitalisation and dematerialisation of user processes
How can we improve the digital user experience?
At Pépinia, we help local authorities, administrations and public interest organisations to redesign their online procedures, improve their interfaces and develop their internal practices.
The aim: digital services that are accessible to all, compliant with the RGAA, and designed to be understood, used and achieved without obstacles.
Measure the level of digital accessibility of your services with the RGAA
We can assess the compliance of your digital services using the RGAA, the official accessibility reference framework. We can identify bottlenecks, reduce legal risks and improve the experience for all your users.
Optimising key moments in your user journey
Prioritising messages, calls to action, forms, content, setting up interfaces...
We rethink the key moments in your users' journey to simplify their procedures and make them as easy as possible to complete online.
Design of clear websites and digital content
We support local authorities in the creation or redesign of their websites, business portals or applications, to provide a clearer, smoother and more accessible experience for all users. In addition, we produce appropriate content - tutorials, FAQs, articles, infographics, publications for the web or networks - to make the process easier to understand, enhance the services on offer and boost the visibility of public policies.
