Improving the digital user experience

Use digital technology as a lever to simplify, streamline and modernise the services provided to users.

Overhaul of communication interfaces
RGAA accessibility support
Writing content
Digitalisation and dematerialisation of user processes

How can we improve the digital user experience?

At Pépinia, we help local authorities, administrations and public interest organisations to redesign their online procedures, improve their interfaces and develop their internal practices.
The aim: digital services that are accessible to all, compliant with the RGAA, and designed to be understood, used and achieved without obstacles.

Digital accessibility & compliance (RGAA)

Make your digital services inclusive and compliant with legal obligations.
Audit, priority corrections, assistance with compliance, simple and lasting recommendations.
Objective: a fairer, more reliable and more comfortable site for all citizens.

Diagnosing and simplifying the user experience

Understanding what complicates procedures, streamlining processes and improving access to services. Analysis of pages, pathways, online procedures, forms, content, readability, navigation and irritants.
The aim is to reduce complexity, streamline processes and improve user satisfaction... while reducing the workload for our staff.

Design of clear websites and digital content

We support local authorities in the creation or redesign of their websites, business portals or applications, to provide a clearer, smoother and more accessible experience for all users. In addition, we produce appropriate content - tutorials, FAQs, articles, infographics, publications for the web or networks - to make the process easier to understand, enhance the services on offer and boost the visibility of public policies.