Digital User Journey Expertise in France

Designing clearer, more coherent and more accessible user journeys for the French market.

Overhaul of communication interfaces
RGAA accessibility support
Writing content
Digitalisation and dematerialisation of user processes

How can we build a digital user experience that meets the expectations of users in the French market?

At Pépinia, we support local authorities, public administrations and public-interest organisations in France as they redesign online procedures, improve interfaces and strengthen their internal practices.
The goal: digital services that are accessible to all, compliant with the RGAA, and designed to be understood, used and completed without obstacles.

Digital accessibility & RGAA compliance

Make your digital services inclusive and compliant with french legal obligations.
Audit, priority corrections, assistance with compliance, simple and lasting recommendations.
Objective: a fairer, more reliable and more comfortable site for all citizens.

Diagnosing and simplifying the user experience

Understanding what complicates procedures, streamlining processes and improving access to services. Analysis of pages, pathways, online procedures, forms, content, readability, navigation and irritants.
The aim is to reduce complexity, streamline processes and improve user satisfaction... while reducing the workload for our staff.

Design of clear websites and digital content

We support local authorities in the creation or redesign of their websites, business portals or applications, to provide a clearer, smoother and more accessible experience for all users. In addition, we produce appropriate content - tutorials, FAQs, articles, infographics, publications for the web or networks - to make the process easier to understand, enhance the services on offer and boost the visibility of public policies.