Patient Experience Expertise in France

Designing smoother, more accessible and more coherent digital pathways for patients and healthcare organisations.

Contact Pépinia
  • Improving the accessibility of digital health interfaces (RGAA-compliance)
  • Optimising the patient pathway using digital health tools
  • Design and management of digital content

How can we improve the digital patient experience for users in the French healthcare system?

As the healthcare sector continues its digital transformation, Pépinia helps you create patient pathways that are smoother, clearer and better aligned with digital expectations. We design and improve online services - from appointment booking and teleconsultations to patient portals and information platforms - to remove friction, simplify procedures and build lasting trust.
The goal: e-health that is more human, more accessible and genuinely centred on patients’ needs.

Improving the accessibility of digital health interfaces (RGAA-compliance)

We audit your patient portals and professional areas to find out what's really holding them back. Navigation errors, lack of clarity, RGAA non-compliance: we put your interfaces under the microscope in terms of experience and accessibility. 

Optimising digital healthcare pathways

We help you to identify friction points in your online services: unnecessary pages, unclear procedures, overly complex interfaces. Working alongside your teams, we simplify the process so that every digital tool is easier for patients to understand and easier for professionals to use.

Digital content design

We rework or design your information materials - guides, tutorials, FAQs, online content - so that they are clear, accessible and suitable for all audiences. The aim: to help users understand the procedures involved and to relieve your teams by reducing repetitive requests.

We have already worked together and transformed their digital experiences.

Find out how our missions have made a difference.

Explore all projects

Your questions, our answers

All the questions you might have about improving patient care by using digital technology with Pépinia.

What services do you offer healthcare establishments?
Are you familiar with the requirements of the medical sector?
As a healthcare establishment, are we obliged to comply with the RGAA?
Should the entire site be redesigned to improve the patient experience or to comply with the RGAA?
How does a mission work and who do you work with at the hospital?
All questions / answers
 

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