Patient Experience Expertise in France

I work with hospitals and clinics to improve the clarity of information, simplify patient pathways and make services easier to understand. This includes analysing digital pathways, rewriting medical/administrative pages, simplifying online procedures, optimising the site and providing accessibility support (RGAA). The aim is to reduce stress for patients and the workload for our teams.

I'm trained in Digital Health, with knowledge of patient pathways, how hospital information systems work, RGPD health requirements, national standards (INS, DMP), as well as the challenges of clarity, security and accessibility (RGAA). This foundation enables me to adapt my methods to the constraints and realities of the hospital environment.

Yes, as a public health establishment or a structure providing a public service, you are subject to the digital accessibility obligations defined by the RGAA. This means that you must regularly assess your site, correct any non-compliance and publish an up-to-date accessibility declaration. Pépinia can help you clarify your obligations, prioritise corrections and move towards realistic and sustainable compliance.

No, in the majority of cases. Many irritants are linked to simple elements: content that is too technical, overloaded pages, complex forms, unclear steps, display errors, contrast problems. Small, targeted improvements can transform the experience without a complete overhaul.

I can adapt to your organisation: management, communications, medical secretariats, care units, IT department, external service providers.