UX Audit

A UX audit is used to highlight the moments when your users hesitate, get lost or have to make an effort that they should not. It reveals invisible obstacles: misplaced information, an ambiguous message, a step that is too dense, an unexpected transition. Its role is to clarify the experience, identify what bothers them most and suggest concrete ways of improving the fluidity, comprehension and efficiency of your pathways. It's a strategic lever to put the user back at the centre and better guide your product decisions.

The audit examines how your users navigate, what they understand immediately, what surprises them and what slows them down. It analyses the structure of content, the coherence of pages, the logic of interactions and overall readability. It observes the micro-details that make all the difference: the behaviour of buttons, the position of messages, the signals sent by the interface. The first accessibility rules are also integrated to identify areas that could create confusion or difficulty. The aim is to recreate the real experience, from the first contact to the completion of the action.

The process starts with an understanding of your context and your challenges. I then go through your service as a real user would, and analyse each friction using a rigorous UX grid, paying particular attention to cognitive load and consistency. At the end of the audit, you receive a clear, illustrated and well-argued report. It presents the major findings, explains the causes and proposes concrete actions - some simple to implement quickly, others more structural to support your future development. A feedback session enables you to understand the priorities, adjust the roadmap and transform this diagnosis into informed decisions.