Resources
& exploration

A space for exploring how digital technology is reshaping the human experience.

 

Resources - Various tools used and produced by Pépinia to help you carry out your various projects.

 
6 January 2026
Categories

How to improve the customer experience internally: five levers to discover

What if, in order to transform the customer experience over the long term, we had to act where it is really built? In internal processes, the circulation of information and collaboration between teams. This article explores five concrete ways of improving the customer experience from within.
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7 November 2025
Categories

Preparing for a redesign: the right questions before taking action

The redesign of a digital medium is never just a technical project: it's a mirror. It shows how a company works, where it falters, what it really values and what it neglects. So before you break everything and start again from scratch, here's the checklist I use before any redesign project.
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Pépinia's coffee break

A short newsletter to read over a cup of coffee and take a step back from the digital world, user experience, accessibility and quality of service.