Resources
& exploration

A space for exploring how digital technology is reshaping the human experience.

 

Digital culture - Observing digital transformation and digital culture. Reflections, points of view and analyses on the meaning and dangers of digital technology.

 
6 January 2026
Categories

How to improve the customer experience internally: five levers to discover

What if, in order to transform the customer experience over the long term, we had to act where it is really built? In internal processes, the circulation of information and collaboration between teams. This article explores five concrete ways of improving the customer experience from within.
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Pépinia's coffee break

A short newsletter to read over a cup of coffee and take a step back from the digital world, user experience, accessibility and quality of service.