Resources and exploration space -

 
17 February 2026

Retailers and franchises: how far should they go in favour of local digital initiatives?

In many networks, the question of local digital presence comes up again and again. Should we wait for head office, with its decisions, deadlines and budgets? Or should local entities be left to act on their own, faster and closer to the ground? How far should local initiatives go, and how should they be supported?
4 February 2026

AI-generated websites: why does what seemed simple quickly become unmanageable?

Once you've generated your site using AI, you spend more time maintaining it than using it. What was supposed to simplify your online presence has become a burden. Every modification calls for another, every addition creates inconsistencies elsewhere. Why has what seemed so simple at the outset become so complicated to manage?
26 January 2026

What simple tests can be used to detect accessibility problems before an RGAA audit?

In the reality of web projects, there are many reasons for wanting to test accessibility before a formal RGAA audit. Out of simple curiosity, to raise awareness of accessibility, because the budget has not yet been committed or because teams want to check what has been delivered by a service provider before going any further. But how do you go about it?
21 January 2026

Why your B2B site may not be converting despite traffic

You've had a website for several years. The statistics show that traffic is stable or even growing, and everything looks good on paper. And yet you feel a gap. Before you think about a complete overhaul or letting your site lead its own life alongside your business, ask yourself the right questions.
6 January 2026

How can we improve the customer experience internally?

What if, in order to transform the customer experience over the long term, we had to act where it is really built? In internal processes, the circulation of information and collaboration between teams. This article explores five concrete ways of improving the customer experience from within.
18 December 2025

Informative or decorative image: what's the difference in RGAA accessibility?

When designing accessible digital services, one question constantly comes up: should this image be described or not? This apparently simple question hides a fundamental issue. Because not all images are created equal. Some convey essential information, while others serve only to enrich the visual experience.
9 December 2025

AI in business: replacement myth or transformation lever?

The idea that AI will enable us to produce more and do without many human skills has spread with astonishing speed. It's a cultural narrative, a form of progressive contagion that extends well beyond the IT framework to permeate all professional conversations, internal arbitrations and sometimes even recruitment policies. Yet transformation has never meant replacement, and reducing tasks has never meant losing value.
30 November 2025

AI in business: the risks of confusing calculation with thinking

There's that strange moment that almost all of us have experienced recently with ChatGPT or another AI. That moment when the machine formulates an answer so accurate, so nuanced, that we lend it a form of humanity. Why does AI give us the impression that it understands? An analysis of the great misunderstanding that leads us to project intention and intelligence onto statistical systems.
24 November 2025

Digital accessibility: why your teams don't see the user barriers

The obstacles that really block users are not the ones we notice. We evaluate a site in the same way as we evaluate a shop window by what we can see, but these elements are only the tip of a much larger whole, a technical and perceptive underground that many people will never explore.
14 November 2025

Digital accessibility: what are we really talking about?

On 28 June 2025, European Directive 2019/882 on accessibility requirements for products and services came into force. A real lever for equal rights and opportunities, this text is intended to reflect the political will to make accessibility a pillar of citizenship. But what are we really talking about when we use the terminology of digital accessibility?

Pépinia's coffee break

A short newsletter to read over a cup of coffee and take a step back from the digital world, user experience, accessibility and quality of service.